2012 National Entrance Test of English for MA/MS Candidates
Section II Writing (Part A)
Section II Writing
Part A
46. Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to make a complaint, and demand a prompt solution.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Zhang Wei" instead. Do not write your address. (10 points)
Sample Essay
Dear Customer Service Center,
I am writing to express my dissatisfaction with an electronic dictionary I purchased from your online store last week.
Upon arrival, I discovered that the device has several technical issues. Specifically, the screen flickers constantly, and some keys do not respond when pressed. As a student who relies on this tool for academic research, these problems are highly inconvenient. I demand a prompt solution to this matter. I would appreciate it if you could either replace the faulty dictionary with a new one or provide a full refund.
Looking forward to your quick response.
Yours sincerely,
Zhang Wei
Essential Sentence Patterns
【开篇：点明购买信息与投诉意向】
I am writing to express my dissatisfaction with... I purchased from your store recently.
【细节：描述产品具体的故障情况】
Specifically, the screen flickers constantly and some keys do not respond when pressed.
【影响：说明故障带来的不便】
As a student, these problems are highly inconvenient for my daily study and research.
【诉求：提出更换或退款的要求】
I would appreciate it if you could either replace the faulty item or provide a full refund.
【结尾：要求尽快解决并落款】
I demand a prompt solution and look forward to your quick response. / Yours sincerely, Zhang Wei